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Sunday, January 5, 2020

Official Statement Regarding Issue of Receiving Stills While Connecting Mi Home Security Camera

Official Statement Regarding Issue of Receiving Stills While Connecting Mi Home Security Camera


​​Xiaomi has always prioritized our users'privacy and information security. We are aware there was an issue of receiving stills while connecting Mi Home Security Camera Basic 1080p on Google Home hub.We apologize for the inconvenience this has caused to our users.
Our team has since acted immediately tosolve the issue and it is now fixed. Upon investigation, we have found out the issue was caused by a cache update on December 26, 2019, which was designed to improve camera streaming quality. This has only happened in extremely rare conditions. In this case, it happened during the integration between Mi Home Security Camera Basic 1080p and the Google Home Hub with a display screen under poor network conditions.
We have also found 1044 users were with such integrations and only a few with extremely poor network conditions might be affected. This issue will not happen if the camera is linked to the Xiaomi’s Mi Home app.
Xiaomi has communicated and fixed this issue with Google, and has also suspended this service until the root cause has been completely solved, to ensure that such issues.

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